What our customers say about us

open-ecommerce.org has been delivering web projects since 2009 — from WordPress sites and bespoke HTML5 builds in the early years, through to complex Magento 2 ecommerce platforms for large UK co-operatives today. The testimonials on this page reflect client feedback across that entire period. The technology has evolved; the approach has not: clear communication, honest scoping, and a team that takes responsibility for what it delivers.

Our most significant recent work includes full Magento 2 platform builds for Greencity Wholefoods and Suma Wholefoods — two of the UK's largest worker co-operatives, each managing thousands of products, complex B2B pricing structures, and high-volume wholesale ordering. Both clients have continued working with us beyond initial delivery, returning for further development, support, and platform improvements.

What makes the difference on a long project is whether the agency communicates when things are difficult, not just when they are going well. We tell clients when a requirement is going to cost more than originally estimated, when a third-party integration has a problem we did not anticipate, and when the timeline needs to change. We do not hide problems and hope they resolve themselves. That honesty is reflected in the feedback below. Clients who have worked with us on large, complex projects — not just quick websites — tend to describe the same qualities: responsiveness, technical depth, and a team that treats their project as if it were their own.